The best thing is to tell the customer to delete the App completely and reload. All smart phones are different and depending on what settings the customer has set on their phones, it could affect the apps operation.  

Sure! Simply click the paybill button  and then click "Pay for unit" at the bottom. It will then allow that customer to pay in advance. They can pay one additional month at a time but they can do it as many times as they would like. This keeps tenants from accidentally paying for additional months and then calling your manager to refund a month back.

Sometimes, the name of a storage unit doesn't look just exactly like you would like for it to look. This quick video will show you how to edit the name and also exclude units from the App, that you do not want potential customers to see.

There are times when the "starting from" price may need to be adjusted inside your app. Click the "Play Video" button to see more details on how to correct the issue.

The customer has to confirm that their smartphone can be located "ALWAYS" in order for this to function. This has to do with GEO fencing. We require your customer to be at your storage location if they want to open your entrance gate otherwise they could open your gate from anywhere. Also, many customers do not keep their smartphones up to date with the latest updates from Apple or from their perspective provider. In saying this, that is not required but helps the majority of the time. If the customer will delete your App from their smart phone and re-download the App, that will correct the issue 99% of the time. The customer must make sure they have allowed their GEO locations to be turned on.

If you look at the sitelink bulletin board, it will show where a customer used their App to notify you of their issue. The two manager emails that were provided to Spiderdoor for notifications will receive an email and text message to cell number provided to Spider, noting this issue. (Tenant will not see your managers cell number unless manager calls them back from their personal cell phone)

If your keypad doesn't seem to be working, it is important to first test the managers app to see if it responds! If it DOES respond using the "Summit Control" Managers app, yet the keypad doesn't accept a tenants code, then contact Spiderdoor. If the manager app doesn't work, this will be on the Summit's side. You can also contact them at the numbers below.

There could be a possibility that the keypad lost cellular connection for some reason. Do the following:

One thing to keep in mind. The keypad functions off a cellular sim card. If the keypad seems like it isn't responding, do not continually push the OPEN GATE button on the managers app! This will cause a backup log of events on the keypad side and cause the keypad to freeze. To explain a bit further, it's like sending out a bunch of pictures on your smart phone via text message all at the same time. If you try to send multiple texts out all at once, it slows the phone down and slowly sends one picture at a time until all the pics have been sent. Same scenario with this cellular system. Try unplugging keypad for one minute and then power it back up. Do not touch the keypad for three minutes after plugging power back in.

Yes! Service is provided and synced all via your internet connection.

Yes! If internet happens to go out, the keypad will function based on the last time it communicated with Spiderdoors backend, via the internet!

Yes! There is a place for a key to be inserted on the side of the keypad box. The manager simply inserts key and twists counter clockwise. The gate will open just as long s the gate motor has power.

It will not allow payments made past what sitelink settings are. See the attached picture from Corporate Control. “CREDIT CARD PAYMENTS DISABLED AFTER THIS NUMBER OF DAYS”. This picture shows 37 days but whatever you have set inside your corp control from sitelink will determine if a customer can make a payment past a certain number of days. Using the settings shown in the example picture, if a tenant receives a text message and it is past 37 days late, the tenant would only be able to click to call your office. If they attempted to make a payment using Text Collector, they would see a response shown in the attached picture as well saying “TENANT IS TOO MANY DAYS PAST DUE.”

It doesn't require your manager to do anything once the dates are provided to SpiderDoor. Watch the video for more clarification.

Yes, you can look at your Sitelink bulletin board and it will show when and to whom it was sent. It will also appear in the tenant notes.