Frequently asked Questions
Click on any of the buttons above to help resolve issues or to simply answers questions you may have in regards to SpiderDoor products!

Thank you so much for using our product!

MOBILE APP QUESTIONS
App isn't working?
The best thing is to tell the customer to delete the App completely and reload. All smart phones are different and depending on what settings the customer has set on their phones, it could affect the apps operation.  
Delete App from iOS
Delete App from Android
Can my tenant make an advance payment?
Sure! Simply click the paybill button  and then click "Pay for unit" at the bottom. It will then allow that customer to pay in advance. They can pay one additional month at a time but they can do it as many times as they would like. This keeps tenants from accidentally paying for additional months and then calling your manager to refund a month back.
Name of the unit does not look correct in my personalized App!
Sometimes, the name of a storage unit doesn't look just exactly like you would like for it to look. This quick video will show you how to edit the name and also exclude units from the App, that you do not want potential customers to see.
Starting from price shows "0"! How do I correct that?
There are times when the "starting from" price may need to be adjusted inside your app. Click the "Play Video" button to see more details on how to correct the issue.
Tenant says their App will not open the entrance gate? What should I tell them to do?
The customer has to confirm that their smartphone can be located "ALWAYS" in order for this to function. This has to do with GEO fencing. We require your customer to be at your storage location if they want to open your entrance gate otherwise they could open your gate from anywhere. Also, many customers do not keep their smartphones up to date with the latest updates from Apple or from their perspective provider. In saying this, that is not required but helps the majority of the time. If the customer will delete your App from their smart phone and re-download the App, that will correct the issue 99% of the time. The customer must make sure they have allowed their GEO locations to be turned on.
When a customer uses your App to notify management of move out, where and how is the manager notified?
If you look at the sitelink bulletin board, it will show where a customer used their App to notify you of their move out date. It is still the managers job to physically move the customer out. This notification from the App does not automatically move the customer out. It simply allows the customer to give you and estimated move out date. The two manager emails that were provided to Spiderdoor for notifications will receive an email noting this move out as well.
When a customer uses your App to notify management of an issue (Report An Issue), where and how is the manager notified?
If you look at the sitelink bulletin board, it will show where a customer used their App to notify you of their issue. The two manager emails that were provided to Spiderdoor for notifications will receive an email and text message to cell number provided to Spider, noting this issue. (Tenant will not see your managers cell number unless manager calls them back from their personal cell phone)
Customer is having issue with app opening the gate!
1. The customer must make sure they have allowed their GEO locations to be turned on. If they do not have that allowed as "ALWAYS ALLOW" on their cell phone, the gate open will not work properly.
2. If a customer has WIFI turned on, their phone may catch a nearby WIFI signal and it will use that nearby signal as their location. If this occurs, it will show the customers position outside of the 80' to 100' raidus which will deny the customer access to using the App to open the gate. Keep in mind, the customer can always use the keypad manually to open the gate, only if you Sitelink settings allow them to do so.
Summit Control contact information
(844)259-8265
www.summitcontrol.com
Text Message Summit at (702) 386-4627
If after hours, may not respond until next day


Aaron@Spiderdoor.com
(205) 364-2266